Office Hours

Monday through Friday:  8 AM to 5 PM All locations, ill and well visits.
Saturdays 8 AM to noon - Crestview Hills Upstairs, ill and well visits.

After Hours

After 5pm we will remain open to see same day ill visits based on demand. There is an additional charge for keeping the office open after hours. This charge is billed to insurance if you have provided us with this information. There may be a portion of this charge that is passed on to you.

The doctors take emergency calls out of the office after hours. Call the main office number (859-341-5400) or our after hours number (513-820-2312), and our answering service will page a doctor to call you back. If you do not receive a call back within 30 minutes, please call again in case of a clerical error in paging the doctor.

Please save routine questions (mild illness, appointments, prescription refills) for the morning. We encourage you to refer to our website first, when practical, before calling the doctor. 

If you think your child might need after-hours care, we request that you call us FIRST so we can help to coordinate that care through the appropriate facility.

If you call in for medical advice, please be sure to have ready:

  • pen and paper
  • your child’s age and weight
  • child’s temperature, if you suspect, and
  • your pharmacy’s phone number

So that you will not have an excessive wait to see the doctor, all visits are by appointment. If you fail to show up for your appointment, a missed appointment charge may be applied to your account. In the event that you are late for your appointment, please call us and understand we may have to reschedule. This is done to reduce waiting time for others.

All visits require an appointment in order to avoid excessive waiting time for those scheduled patients and families. "Walk in" patients may be assessed a walk in fee, and will be fit into the existing schedule if possible, or they will be asked to return later when the schedule allows.

If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions. After hours, our on-call physician can be reached through the regular office number (859)-341-5400 or the answering service (513)-820-2312.

We accept most insurance carriers. Please have your card with you at EACH VISIT. If we file your claim, we ask you to pay your copay at the time of the visit. Due to insurance requirements, co-payments are due at check-in with your appointment. If you have a high deductible insurance plan, we ask you to pay at least $70 toward your deductible at the time of the visit instead of the full amount of the visit until your deductible is met. We will then bill you for the balance after insurance responds.

Please make sure that you have your infant’s insurance card by the 2 month visit. If this is not possible, please call the office BEFORE the visit. It is your responsibility to make sure we are participating with your Insurance plan. Due to the many different plans within Insurance Companies please call your Insurance Company to make sure we are participating in your individual plan. If we are not a participating provider for your insurance, if you are not insured, or we do not file with your insurance company, you may be responsible for the entire charge at the time of service.

Billing FAQ 12-17

We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

Two or more children: If you would like us to see and exam more than one child, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient who may be waiting.

We are pleased to offer additional services as part of our medical home model at Pediatric Associates PSC.

Lactation
Elise Seibt, one of our long time nurses, has obtained training in lactation.  She is available at the Crestview Hills office Down Under location on Mondays, Tuesdays, and Wednesdays.  Please call 341-5400 for an appointment.

Psychology
Please welcome Abby Schaber as a new psychology provider.  She is a counselor and will be in our Crestview Hills office on Tuesdays and Thursdays.  The past few years she worked in the Campbell County Schools as well as in private practice.  If you believe your child could benefit from an appointment with her please schedule with one of our doctors.  They will determine if it is best to see Abby or if someone else would serve you better.  We are happy to offer this service right here, making these appointments more convenient for you and more comfortable for your child.

Travel Medicine
We want to help ensure all of your travels are safe and fun. Staying healthy during your trip and upon your return can help. We now offer travel medicine visits and some travel vaccines in the office such as Typhoid and Rabies. We like to have as much notice before travel as possible in case your child needs a series. Call our office to schedule an appointment.  We will work with you based on your itinerary to determine what vaccines are needed.  We will also provide other helpful tips about safety while traveling to your particular destination.

Nutrition
Whitney Rich, a longtime nutritionist at Cincinnati Children's Hospital is seeing patients privately at our Mt. Zion office for a variety of services. Click here for more information.

Dermatology
Dr Kara Shah is available to see our patients at our Cold Spring office once a month.  She is board certified in adult and pediatric dermatology and has an office in Kenwood.  If you want your child to see her please call our office to help with the referral process. If you have already discussed the problem with one of our providers, we can send a referral to Dr Shah.  If we have not seen your child for the problem, please call and we will see you in the office and try to address the problem and if appropriate will make a referral.
 

To keep your children healthy, it is important to bring them in for regular checkups. We see patients from birth to age 21 years. The list below is our recommended schedule for well child visits. Information about immunizations given during well visits can be found under the Immunizations Page.

Schedule of Visits:


In addition to immunizations, we follow AAP recommended screening testing of vision, hearing, cholesterol, lead, and anemia. We also will fill out paperwork such as school forms, medication forms, and sports physical forms at the well visits. There is no need for a separate “sports physical” appointment.

Transitioning to an Adult

Many of our high school age patients wonder how long they should see a pediatrician. We offer to take care of our patients through college. In some cases, our patients will transition earlier, and some later. Please see the attached documents for more information. The surveys are tools to stimulate conversation about how to make sure your child is knowledgeable about their health care prior to graduation. We also have care coordinators that can help with the transition process.

You can now get lab and x-ray results through MyChart at Cincinnati Children's Hospital and St Elizabeth Medical Center or through our patient portal. Please be aware that in some cases with MyChart you may get results before your provider and that some results may be abnormal but not clinically relevant or worrisome. For urgent results or questions please call the provider who ordered the test. Our patient portal allows you to view results of tests done in the office or tests that we ordered, but only after we have reviewed them ourselves.